CUSTOMER SUPPORT
At _Mind.Designs Store, we pride ourselves on providing exceptional customer service. If you have any questions or concerns, our team is always ready to help. Whether you need assistance with sizing, returns, or just want some style advice, we're here for you. Contact us via email at contact@minddesignstore.com and we'll get back to you as soon as possible.
RETURNS & EXCHANGES
Cancellations:
We regret to inform you that cancellations are not accepted once an order has been placed. However, if you encounter any issues with your order, please reach out to us via email immediately for assistance regarding return and exchange eligibility.
Conditions for Returns or Exchanges:
We only accept returns or exchanges under the following conditions:
1. The item arrives damaged.
2. The item is poorly printed.
3. The item is defective or not in the selected size (i.e., mislabeled).
Process for Returns or Exchanges:
If your item meets any of the above criteria, please take clear pictures of the issue and contact us without delay. We will promptly evaluate the case and provide further instructions on returning or exchanging the product.
FAQ
Can I change my address after placing an order?
Yes, but only in the next 2 hours. This is because our system executes orders automatically for a better delivery experience.
Can I cancel my order after it has been placed?
Unfortunately, we do not accept cancellations once an order has been placed. However, if you have any concerns about your order, please contact us via email for assistance.
What conditions qualify for returns or exchanges?
Returns or exchanges are only accepted under the following conditions:
1. The item arrives damaged.
2. The item is poorly printed.
3. The item is defective or not in the selected size (i.e., mislabeled).
How do I initiate a return or exchange?
If your item meets any of the above criteria, please take clear pictures of the issue and contact us immediately via email at contact@minddesignstore.com. Our team will assess the situation and provide further instructions on returning or exchanging the product.
What is the deadline for initiating a return or exchange?
We encourage customers to contact us as soon as possible after receiving their order if they encounter any issues. However, we generally accept return or exchange requests within 30 days or 1 month of the delivery date.
Can I return or exchange personalized or customized items?
Unfortunately, personalized or customized items are typically not eligible for returns or exchanges unless they arrive damaged or defective. Please contact us if you have any concerns regarding a personalized order.
Can I return an item if I simply changed my mind or no longer want it?
Unfortunately, we do not accept returns for change of mind or if you no longer want the item. Our return policy only covers items that are damaged, poorly printed, defective, or not in the selected size. We encourage customers to review their orders carefully before completing the purchase to avoid any inconvenience.
How can I track the status of my return or exchange?
Once you've initiated a return or exchange request, you will receive a confirmation email with instructions on how to track the status of your request. Additionally, you can reach out to our customer service team via email for any updates or inquiries regarding your return or exchange.
PRIVACY POLICY
At _Mind.Designs, we value and prioritize the privacy of our customers. We want to assure you that any information you share with us remains strictly confidential. We commit to the following privacy policy:
Information Collection:
We collect only essential customer information required for order processing and communication. This includes name, contact details, and shipping address.
Information Usage: The information collected is solely used for processing orders, providing customer support, and improving your shopping experience with us.
No Third-Party Sharing: We do not disclose, sell, or share any customer information with third parties. Your personal details are safe with us.
Secure Transactions: We utilize industry-standard security measures to ensure the safety of your information during online transactions.
Communication: We may occasionally contact you with updates related to your orders or to provide information about our products and promotions.
Data Access and Correction: You can access and correct your personal information by logging into your account on our website.
By shopping with _Mind.Designs, you agree to our Privacy Policy. We are committed to maintaining your trust by safeguarding your information and providing you with a secure and enjoyable shopping experience.